To make a complaint, please follow the steps below:
1. Return/complaint form
Please fill out the return/complaint form and attach it with the returning product. The form needs to contain necessary data like customer's name, e-mail address, phone number, product ID and description of defect, date of purchase.
2. Product return
When filing a complaint, please send back the complete product, together with a copy of the invoice, original packing materials, Price Tags & all that were enclosed with the package.
3. Return Policy
Buyer's product related complainant for refund or replacement will be processed in accordance with Policy available at http://www.thekickstartstore.in. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.
Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered.
The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.
In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer.
Buyer agrees that if the returned Product is not accepted by the Seller then The Kickstart store shall have the right to liquidate or sell those Products and give all the valid title, rights and interests including warranties and other collaterals and benefits associated with those Products (as the Buyer would have received from the Seller) to any third party to whom those Products are sold.
Please send the faulty goods only after returns / cancellation approval confirmation by email to the following address with the return ID shared in the mail:
# 1 Arihant Kunj, Gundappa Mutt Road,
Lingarajpuram, Bangalore - 560084.
Cancellation by Seller: There may be certain orders that Seller is unable to accept and has the right to cancel either by the Seller directly or Seller can instruct The Kickstart Store to cancel such order. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. Seller may also require additional verification or information before processing any order. All such cancellation shall be without any recourse to Buyer and without any liability to the Seller or to The Kickstart Store. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. The Kickstart Store shall have the sole discretion to determine the mode of reversal from the above options. In the event a promotional code given by The Kickstart Store is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order.
Cancellation by the Buyer: In case of requests for order cancellations, Seller reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Seller receives a cancellation notice and the order has not been processed, Seller may cancel the order and refund the entire amount to Buyer within a reasonable period of time. Seller will not be able to cancel orders that have already been processed by the Seller. Buyer agrees not to dispute the decision made by Seller and accept Seller's decision regarding the cancellation. Seller can also accept cancellation on deducting necessary charges that incured for processing the order like packing, dispatch, courier charges and any other charges.