Refunds and Claims

Refunds will be initiated within three (3) working days from the date once your item is received by us to the following modes 

Payment mode

Refund mode options

Credit card/ Debit card/ Prepaid Payment Instrument

Credit card/ Debit card/ Prepaid Payment Instrument

Bank Account through net banking

Bank account through net banking

Cash on Delivery*

Gift card/ Purchase  voucher

Gift card/ Gift voucher

Gift card/ Purchase  voucher

* Some of our courier partners may offer you the option to pay with a credit/debit card upon delivery/pickup. Refunds for such payments will be via NEFT transfer to your bank account or can be refunded to you as Purchase Voucher 

We may request  for information/documents to verify your credentials before initiating the refund

If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.

 

Electronic items: We require a document from the brand/OEM’s service centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for refund/replacement. Returns/replacements will be accepted for only those items which are found to be faulty/ defective.

 

Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these.

 

Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.

 

Replacements will depend on the availability of the item.

 

Refund or replacement will be initiated after the receiving the product by us.

 

Automobile Products (Spares and Accessories) cannot be cancelled or returned if the product has been installed/ assembled or fitted to the vehicle.

 

Purchase/Gift Vouchers are non refundable or cannot be exchange for cash.

 

Items sold as sets/combos cannot be exchanged or returned individually.

 

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