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FAQ's

When are returns not possible?

There are certain scenarios where it is difficult for us to initiate returns

- Any consumable item which has been used or installed.

- Return request is made outside the specified time frame.

- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

- Product is damaged because of use or Product is not in the same condition as you received it.

- Specific categories like innerwear, lingerie, socks, clothing freebies, etc.

- Products with tampered or missing serial numbers.

- Made-to-order or custom products.

- Fragile items, hygiene related items.

 

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

Will I get a refund if I don't get a replacement/exchange as requested?

Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.

FOR MORE INFORMATION ON RETURNING HOW TO RETURN THE PRODUCTS CLICK HERE

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